Return Policy - EUROPE

Overview

We hope you are 100% satisfied with your purchase. If for any reason you are not completely satisfied, Voluspa is happy to offer either a refund or exchange on unopened and unused, full-priced items within 30 days of your order date. Please note we do not provide or cover the cost of the return label, items will need to be shipped back to our facility in Sweden on the customers behalf. If you are interested in a return or exchange please reach out to [email protected] so we can explain the return process, provide the shipping address, and answer any questions you may have. Orders are limited to one refund per transaction. All sale products are final sale and not eligible for returns.

Damages

If upon arrival, any part of your order is damaged, please email [email protected] as soon as possible and include your order number and a picture of the damage. Any inquiry must be received by Voluspa within 30 days of the purchase date. Please note: Once product is removed from its original protective packaging, we cannot be responsible for any further damage due to improper handling.

Sale Items

All sale products are final sale and are not eligible for returns or exchanges. Online discounts and promotional codes cannot be combined with sale items. 

Custom Gift Sets

All custom gift sets are final sale and are not eligible for returns or exchanges.  

Eau De Parfum Embroidery Service

All personalized duster bags are final sale and not eligible for returns or exchanges.

Gift Cards

Gift cards are final sale and not eligible for returns or exchanges.

Gift Wrap

The gift wrap service is final sale and not eligible for returns or exchanges.

Bulk Orders

Bulk orders that have been pre-approved are made to order and are final sale. Bulk Orders are not eligible for returns or exchanges. Bulk discounts are not valid on sale items.

Further Questions?

Contact our customer care:
Monday through Friday between the hours of 8:30 AM - 4:30 PM PST
Phone: 855-498-0402
Email: [email protected]