Our candles are phthalate, paraben, soy and sulfate free, vegan and we do not test on animals. Our wax is a proprietary coconut blend made of sustainably farmed coconuts and not only burns up to 90% cleaner than its 100% soy wax counterpart, but it also maintains the integrity and maximum volume of our incredible fragrances.

Our wicks are made of 100% natural materials and contain no soy. Our wax is a proprietary coconut blend made of sustainably farmed coconuts and not only burns up to 90% cleaner than its 100% soy wax counterpart, but it also maintains the integrity and maximum volume of our incredible fragrances.

Voluspa products are sustainable, ecologically-sound and pesticide-free. While we make every attempt to source the most organic ingredients, when possible, our products may contain synthetic ingredients used to achieve a particular aroma.

With each candle use, always allow the wax to pool to the edges or sides of the vessel.
Note: This may take multiple hours but will prevent uneven burning or tunneling. If you feel there may be another issue affecting the performance of your candle, please email customerservice@voluspa.com

Trim wicks to ¼ of an inch before lighting your candle. This helps prevent soot and extends the life of your candle. Please visit our Product Use and Safety Page for more information.

So many ways! Please visit https://www.voluspa.com/pages/candle-repurposing-101 for more info!

Great question! We offer a commentary sample on all orders $75+. We also offer customizable discovery sets for purchase so you can find the scent that suits you best. https://www.voluspa.com/pages/build-your-own

Our headquarters is located in Irvine, California. Our manufacturing adheres to the highest quality and regulatory standards, and our candles are proudly hand-poured in the United States.

Our processing times are 1-2 business days depending on volume. Processing times reflect the time to pour candles, package, and prepare orders for shipping. Once the label is created for your order you receive an update via email with the tracking information. Normally the tracking number will need some time to update so please give it at least 24 hours to give an accurate ETA.

Most orders process within 1-3 business days. Please note: During high volume periods (Sales & Holidays), processing times may increase. Once shipped, depending on your shipping method and location you can receive the order within anywhere from 1-6 business days. Please visit our Shipping Info Page for further info https://www.voluspa.com/pages/shipping-info

Normally tracking information can take anywhere from 24-48 hours to update accurately. This timeframe can be extended during the holiday season. If it has been 6+ business days past your shipment date without any tracking update, please contact us via email and we are happy to assist further.

Our apologies to hear you are having trouble with delivery. Please check surrounding areas or neighbors for packages. We do see that sometimes the carrier is able to redeliver within 24-48 hours. We ask to give it at least 48 hours to turn up and if you do not receive the package, please reach out to us at customerservice@voluspa.com for next steps.

Please contact us immediately by email customerservice@voluspa.com or call at 949-752-4000 Ex.1 (Preferred) with your order number and correct shipping address. Please note there is not a guarantee that we can make the address change, but we will definitely do our best to accommodate.

Unfortunately, we can’t make any changes to your order once the order has been placed. If you would like to cancel your order and place a new one, please contact us immediately by email or phone so we can look into doing so.

We are excited to share that gift cards are coming soon! Stay tuned!

Both of these are in the works, and we so appreciate our customers being so patient with this enhancement! All orders are prioritized as gifts, which means our packing slip does not contain any pricing information, and if your name is provided in the billing information your recipient will know who the gift is from.

We do not ship to P.O. Boxes or mailing centers at this time.

Thank you for thinking of us! Please email customerservice@voluspa.com for more information and we would be happy to provide you with more details.

We hope you are 100% satisfied with your Voluspa.com purchase. If for any reason you are not completely satisfied, Voluspa offers a refund or exchange on UNOPENED AND UNUSED, full-priced items within 30 days after your purchase date. To set up a return, please start your return HERE. Please email us directly for help with an even exchange. Please note: Custom Gift sets and Sale Product are final sale and not eligible for returns or exchanges. At this time, items ordered online cannot be returned in the Voluspa Fashion Island store.

First off, we are so sorry about this! Please email us a photo highlighting the damaged items with your order information and we would be happy to assist further. Once an email is sent with those photos feel free to safely discard the damaged items.

We are so sorry! We are happy to help! Please email or contact us by phone with your order information and we can take care of this from there

Please forgive us! Our orders are manually fulfilled by our team so sometimes human errors can happen. Please email us a photo to customerservice@voluspa.com with your order information and we will rectify the situation.

Our candles are phthalate, paraben, soy and sulfate free, vegan and we do not test on animals. Our wax is a proprietary coconut blend made of sustainably farmed coconuts and not only burns up to 90% cleaner than its 100% soy wax counterpart, but it also maintains the integrity and maximum volume of our incredible fragrances.

Our wicks are made of 100% natural materials and contain no soy. Our wax is a proprietary coconut blend made of sustainably farmed coconuts and not only burns up to 90% cleaner than its 100% soy wax counterpart, but it also maintains the integrity and maximum volume of our incredible fragrances.

Voluspa products are sustainable, ecologically-sound and pesticide-free. While we make every attempt to source the most organic ingredients, when possible, our products may contain synthetic ingredients used to achieve a particular aroma.

With each candle use, always allow the wax to pool to the edges or sides of the vessel.
Note: This may take multiple hours but will prevent uneven burning or tunneling. If you feel there may be another issue affecting the performance of your candle, please email customerservice@voluspa.com

Trim wicks to ¼ of an inch before lighting your candle. This helps prevent soot and extends the life of your candle. Please visit our Product Use and Safety Page for more information.

So many ways! Please visit https://www.voluspa.com/pages/candle-repurposing-101 for more info!

Great question! We offer a commentary sample on all orders $75+. We also offer customizable discovery sets for purchase so you can find the scent that suits you best. https://www.voluspa.com/pages/build-your-own

Our headquarters is located in Irvine, California. Our manufacturing adheres to the highest quality and regulatory standards, and our candles are proudly hand-poured in the United States.

Our processing times are 1-3 business days depending on volume. Processing times reflect the time to pour candles, package, and prepare orders for shipping. Once the label is created for your order you receive an update via email with the tracking information. Normally the tracking number will need some time to update so please give it at least 24 hours to give an accurate ETA.

Most orders process within 1-3 business days. Please note: During high volume periods (Sales & Holidays), processing times may increase. Once shipped, depending on your shipping method and location you can receive the order within anywhere from 1-6 business days. Please visit our Shipping Info Page for further info https://www.voluspa.com/pages/shipping-info

Normally tracking information can take anywhere from 24-48 hours to update accurately. This timeframe can be extended during the holiday season. If it has been 6+ business days past your shipment date without any tracking update, please contact us via email and we are happy to assist further.

Our apologies to hear you are having trouble with delivery. Please check surrounding areas or neighbors for packages. We do see that sometimes the carrier is able to redeliver within 24-48 hours. We ask to give it at least 48 hours to turn up and if you do not receive the package, please reach out to us at customerservice@voluspa.com for next steps.

Please contact us immediately by email customerservice@voluspa.com or call at 949-752-4000 Ex.1 (Preferred) with your order number and correct shipping address. Please note there is not a guarantee that we can make the address change, but we will definitely do our best to accommodate.

Unfortunately, we can’t make any changes to your order once the order has been placed. If you would like to cancel your order and place a new one, please contact us immediately by email or phone so we can look into doing so.

We are excited to share that gift cards are coming soon! Stay tuned!

Both of these are in the works, and we so appreciate our customers being so patient with this enhancement! All orders are prioritized as gifts, which means our packing slip does not contain any pricing information, and if your name is provided in the billing information your recipient will know who the gift is from.

We do not ship to P.O. Boxes or mailing centers at this time.

Thank you for thinking of us! Please email customerservice@voluspa.com for more information and we would be happy to provide you with more details.

We hope you are 100% satisfied with your Voluspa.com purchase. If for any reason you are not completely satisfied, Voluspa offers a refund or exchange on UNOPENED AND UNUSED, full-priced items within 30 days after your purchase date. To set up a return, please start your return HERE. Please email us directly for help with an even exchange. Please note: Custom Gift sets and Sale Product are final sale and not eligible for returns or exchanges. At this time, items ordered online cannot be returned in the Voluspa Fashion Island store.

First off, we are so sorry about this! Please email us a photo highlighting the damaged items with your order information and we would be happy to assist further. Once an email is sent with those photos feel free to safely discard the damaged items.

We are so sorry! We are happy to help! Please email or contact us by phone with your order information and we can take care of this from there

Please forgive us! Our orders are manually fulfilled by our team so sometimes human errors can happen. Please email us a photo to customerservice@voluspa.com with your order information and we will rectify the situation.