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Privacy Policy

Voluspa operated by Flame and Wax Inc.respects your privacy and is committed to protecting our customers' personal information. By accessing our website at www.voluspa.com (the “Website), you are accepting the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you are not authorized to use this Website. If you have any questions about the Voluspa Privacy Policy please contact Voluspa at customerservice@voluspa.com.

Mobile Opt-In, SMS consent and phone numbers collected for SMS communication purposes will not be shared with third parties and affiliates for marketing purposes.

INFORMATION COLLECTED

We may collect and use the following personal information that identifies, relates to, describes, is reasonable capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household:

Categories of Personal Information	Specific Types of Personal Information Collected
Identifiers	This may include your real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers you provide to Us.
Information in that identifies, relates to, describes, or is capable of being associated with, a particular individual	This may include your name, signature, telephone number, credit card number, debit card number, or any other financial information.
Commercial information	This may include records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies on this Website.
Internet or other electronic network activity information	This includes your browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
Geolocation data	The location of your devise you use to access Our services.
Audio, electronic, visual, thermal, olfactory, or similar information	This includes any photos you share with Us.
Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes	This includes marketing data We collect from you based on your purchases and interactions.

 

This personal information is required to provide products to you. If you do not provide personal information We ask for, it may delay or prevent Us from providing products to you. We use this information to process and fulfill your order and to notify you of your order status.

We also use Google properties including, but not limited to, Google Analytics, Google Webmaster Tools, Google Adwords and Google Tag manager to better improve our customers and Website visitor's experience.

If you create an account that includes a personal password, please make sure to safeguard your password and other personal information. You may be liable for unauthorized use of our Website, as well as have your private information used by others. Additionally, we automatically gather certain information and statistics regarding the usage of the Voluspa Website through the use of cookies and other technologies. Although most browsers allow you to refuse cookies, they are necessary to access this Website and place orders.

HOW WE USE YOUR INFORMATION

We will not share or disclose your information to anyone except as described in this Privacy Policy. We use personally identifiable information for, among other uses, fulfilling orders, responding to requests, customizing products, improving our Website and services, tracking email, legal and safety purposes, regulatory compliance, and communicating with you and otherwise enhancing your usage of the Website. We may also use the information to provide a personalized shopping history and/or to notify you about new services, special promotions, or offers.

In order to maintain and operate this Website and various features, certain trusted third-party vendors may be permitted to access your information. These third-parties can include a Website host, credit card processing companies, data analyzers, and order fulfillment centers.

In the event of a proposed or actual merger, sale, or acquisition of another type that involves part or all of the Voluspa business, or as part of a corporate reorganization, change in control, or sale of stock, we may transfer personally identifiable information. Should this occur any transferee would be bound by the terms of this Privacy Policy. We may be required by law either by subpoena, court order, administrative or governmental order to disclose information. We also reserve the right to disclose information if it is necessary to protect our rights or the rights of others, for fraud prevention, credit risk reduction, or to prevent harm to people/property.

We also may aggregate non-personally identifying information to use in improving the Website and business.

If you provide feedback, suggestions, or recommendations, we may, at our discretion, choose to use that information to improve our Website and business. If you provide self-identifying information we will only use it to respond to your feedback, suggestion, or recommendation. We will not share your information with others without your permission or unless you request it. Comments that you post on public forums such as social media websites (Facebook/Instagram/etc.), blogs, or message boards will contain the identifying information that you provided to said websites along with the time you posted your comments. Voluspa is not responsible for the content that you or other individuals post on websites not monitored or controlled by Voluspa.

If you choose to purchase a gift for another individual or choose to refer someone else to our Website or business, we may ask for that individual's name, shipping address, phone number, and email address. Voluspa will store this information for the purposes listed above and to contact the individual regarding any referral that you made. The other individual can contact Voluspa at any time to request removal of their information from the Voluspa database.

TERMS OF SERVICE FOR SMS COMMUNICATION - MARKETING

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/voluspa-us/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/voluspa-us/privacy_policy).

By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 30 a month. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.

TERMS OF SERVICE FOR SMS COMMUNICATION - CUSTOMER SERVICE

SMS Terms & Conditions

1- SMS Consent Communication:

The information Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from VOLUSPA, you may receive messages related to the following:

• Follow-up messages
• Billing inquiries
• Updates

3- Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to [1] SMS messages per week related to your order, product, etc.

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from VOLUSPA in the following ways:

• Verbally, during a conversation
• By messaging/emailing us first
• By submitting an online form

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link)

8- Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting "STOP."
• For assistance, text "HELP" or visit https://voluspa.com/pages/privacy-policy to see our privacy policy.
• Message frequency may vary.

YOUR CONSENT

This Privacy Policy describes what personal information we collect from you when you visit our Website, how we use that information, your rights, choices and other privacy and information practices that apply to use of this Website. If you subscribe to Voluspa or make any other purchase through our company, you explicitly consent to this Privacy Policy.

This Privacy Policy does not cover any information collected from you at independently owned and operated stores or retailers or on any website other than this Website. For example, our Website may contain links to websites of other Voluspa retailers, and to websites owned by third-parties. These other websites have their own privacy policies and are not governed by this Privacy Policy. We are not responsible for the content on their websites, nor do we control the privacy practices or the content of websites owned and operated by these third-parties. Other websites may collect and treat information collected differently, so we encourage you to carefully read and review the privacy policy for each website you visit.

Voluspa will not use your personal information for a purpose significantly different than what is disclosed in this policy without your consent.

DO WE SELL YOUR PERSONAL INFORMATION?

Voluspa does not sell your personal information to third parties.

UNSUBSCRIBE; OPT OUT

Email addresses submitted to any of our mailing lists will be used solely for the purpose of sending you special offers and announcements from Voluspa and other partners. Emails we send will include information on how to unsubscribe from our lists. You may also unsubscribe from any Voluspa email list at any time by sending an email to customerservice@voluspa.com.

How long will we keep your information?

We retain personal information as long as is necessary for the fulfillment of the purposes identified above in the “How do we use your information” section or as otherwise necessary to comply with applicable laws. Where personal information is no longer necessary or relevant for our identified purposes or where you have indicated that you no longer are interested in staying in contact with us, we will securely dispose of your personal information.

HOW WE PROTECT YOUR INFORMATION

In order to help protect and keep confidential any information that we receive from you, we follow reasonable technical and management policies. These include encrypting your credit card number and personal information using secure socket layer (SSL) technology to provide secure transmission of your information from your computer or mobile device to our servers.

Additionally, only those employees of Voluspa and third-party vendors who need access to your personal information to provide your services are allowed such access. Although we work to ensure your personal information is kept secure, please keep in mind that no computer system is one hundred percent secure.

If you have registered an account with Voluspa, you may access and update your personal information and email preferences either by logging into our Website or by sending an email to customerservice@voluspa.com. Although we will attempt to be as prompt as possible with any opt-out requests, you may continue to receive various electronic communications from us for up to 10 business days after your request has been submitted.

CHILDREN UNDER THE AGE OF 13

We understand the importance of protecting children’s privacy, especially in the interactive online world. Our Website’s activities are not intended for children under 13 years of age or younger. We do not knowingly  collect or store information about anyone under the age of 13. No one under age 13 may provide any personal information to or on the Website. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at customerservice@voluspa.com.

DO NOT TRACK

Our systems are not designed to respond to “do not track” requests from browsers at this time.

LINKS TO OTHER WEBSITES

Our Website may contain links to other websites that are not operated by Voluspa. If you click on a third-party link, you will be directed to that third-party's website. We strongly advise you to review the Privacy Policy of every website you visit. Voluspa has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

Information Collected Through Third-Parties

We may, from time to time enter into agreements with third-parties to obtain data from consumers provided by other retailers, including, for use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including personal information, order level transaction data, item level transaction data, retail data, mobile application data, and other information relating to purchasing history.  Any information provided to us is subject to strict confidentiality requirements of the third-party provider and subject to all applicable laws relating to privacy.  We use this information to improve our marketing and communications with you.

Third-Party Payment Service

We use a third-party payment service to process payments made through the Website or retail locations.  If you wish to make a payment through the Website or in retail locations, your personal information will be collected by such third-party and not by us, and will be subject to the third-party’s privacy policy rather than this Privacy Policy.  We have no control over, and are not responsible for, such third-party’s collection, use, and disclosure of your personal information.

COOKIES

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit Our Website, We may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Certain information is gathered on this website by cookies and other tracking technologies. You can manage your cookie preferences through your browser or through our tool:

LEARN MORE

What types of cookies do we use?

There are a number of different types of cookies, however, Our Website uses:

• Strictly Necessary Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
• Functional Cookies: These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
• Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
• Social Media Cookies: These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of Our Website features may not function as a result.

Cookie Settings

Third-Party Use of Cookies

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third-parties may use cookies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third-parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, please contact us at customerservice@voluspa.com or 1-855-498-0402.

CONSENT TO TRANSFER INFORMATION TO THE UNITED STATES

This Website is operated in the United States. If you are located in the European Union, Canada or elsewhere outside of the United States, any information you provide to Voluspa will be transferred to the United States and the Netherlands. By using the Website or providing Voluspa with your information, you consent to this transfer.

NOTICE TO CALIFORNIA RESIDENTS

If you are a California resident, the California Consumer Privacy Act ("CCPA") gives you certain rights relating to the privacy of your personal information. As a California resident, you have the right to request that we delete all of your personal data collected by Voluspa. You also have the right to request that Voluspa disclose what personal information in a list of the categories of personal information we have collected about you, the categories of sources from which it was collected, the business purpose for collecting or selling the information, and the categories of third-parties to whom we disclosed or sold that information for the preceding 12 months.  You have the right not to receive discriminatory treatment by Voluspa because you exercised your privacy rights. You may make such requests up to two times in a 12-month period, subject to limitations described within the CCPA.

A California resident who wishes to submit a request to delete or disclose under the CCPA should email the request to Voluspa at customerservice@voluspa.com, please include "Privacy Policy" on the subject line, and your name and email address in your message. You may also call Voluspa’s customer service team at our toll-free phone number: 855-498-0402.  Please make sure to reference the Consumer Privacy Act in your request. Furthermore, you may submit a written request to the following address:

Re: California Privacy Rights Notice
Voluspa
2900 McCabe Way
Irvine, CA 92614

We will acknowledge receipt of a Request to Know or a Request to Delete within 10 business days, and if we do not grant or deny the request within that time, we will provide information about how we will process the request and what additional information will be required in order to verify your identity. We will respond to a Request to Know or a Request to Delete within 45 calendar days, although we can extend that time for up to 90 calendar days if we provide you notice and the reason it will take more than 45 days to respond. We are not required to respond to more than two Requests to Know or Requests to Delete from a consumer within a 12-month period.

We are required to verify your identity before disclosing personal information in response to a Request to Know or a Request to Delete, and once that process is completed, we are required to obtain separate confirmation that you wish Voluspa to delete your personal information. If possible, and consistent with the sensitivity of the personal information we possess, we will attempt to verify your identity using information about you that you have previously provided to Voluspa. If you have a password-protected account with Voluspa, we will use our existing authentication practices for the account, unless we suspect fraud or believe the sensitivity of the information to be disclosed requires a more robust verification procedure. The verification procedure will vary depending on the sensitivity of the information being requested.

You may also designate an authorized agent to make a Request to Know or a Request to Delete under the CCPA on your behalf by submitting either a power of attorney form under California Probate Code 4000 - 4465, or by submitting reasonable documentation of your identity and your written permission for the agent to act on your behalf.

NOTICE TO European Union Citizens and RESIDENTS

If you are a European Union citizen or resident, the General Data Protection Regulation ("GDPR") gives you certain rights relating to the privacy of your personal information. You have the right to request your personal data from Voluspa, and a reasonable fee may be charged. You have the right to request Voluspa correct your personal data or have your incomplete personal data completed. Under the correct conditions, you have the right to request Voluspa delete your personal data. Under the correct conditions, you have the right to request Voluspa restrict your personal data. Under the correct conditions, you have the right to request Voluspa provide you an easily accessible list of your personal data that Voluspa has. Under the correct conditions, you have the right to request Voluspa provide you an easily accessible list of your personal data that Voluspa has. You also have the right to submit a complaint to a supervisory authority if Voluspa has violated the GDPR.

A European Union citizen or resident who wishes to submit a request under the GDPR should email the request to Voluspa at customerservice-eu@voluspa.com, please include "Privacy Policy" on the subject line, and your name and email address in your message. You may also call Voluspa’s customer service team at our toll-free phone number: +1-855-498-0402. Voluspa will respond to your request within one month. Furthermore, you may submit a written request to the following address:

Re: GDPR Rights Notice
Voluspa
2900 McCabe Way
Irvine, CA 92614, U.S.A.

Changes to this Privacy Notice

We may modify or amend this Privacy Notice from time to time at our discretion. When we make changes to this notice, we will amend the revision date at the top of this page and such modified or amended privacy notice shall be effective as to you and your information as of that revision date. We encourage you to review this Privacy Notice periodically to be informed about how we are protecting your personal information.

If you have questions or want more information about our privacy policies and practices, please contact Voluspa by phone toll free at 855-498-0402 or by email at customerservice@voluspa.com. Please include "Privacy Policy" on the subject line, and your full name, email address, and postal address in your message.